Account Management

An Extension of Your Team

DMP believes a productive and lasting business relationship begins with clearly understanding the client’s needs and challenges.

Our primary objective is to align our operations and processes with the client’s specific goals and business requirements. This extends beyond mail and payment processing services to service, communication, and reporting. We believe the more aligned our team is with yours, the better the outcomes. The Account Manager is also aligned with DMP’s internal departments, deploying customer client requirements and coordinating production changes on a daily basis.

Every DMP client is assigned a dedicated Account Manager who serves as the main point-of-contact for all communication between our teams. The Account Manager is proactively involved with the client starting with the onboarding process and continuing throughout our relationship together.

Account Manager Responsibilities

  • Thoroughly understand the organization, its cause, and key competitors
  • Develop strong relationships with primary contacts
  • Understand priorities, donors/constituents, current marketing initiatives, online/mail campaigns, etc.
  • Answer any questions and address issues
  • Provide in-depth performance reporting with recommendations for improvements

Experienced, Focused, Committed

DMP’s professional and proactive Account Management team drives positive relationships and performance improvements. Based on feedback, our team is both a tremendous asset and benefit for our clients.

Becca Sites – Director of Client Services

Like many of our managers, Becca started her career at DMP working in many areas of our business including cage, audit, charge, and donor relations. She worked part-time while in college and in 2009 received her degree in Business Administration and Marketing from Towson University. Soon after graduation, Becca joined DMP’s account management team and has since been promoted to our Director of Client Services. She has more than ten years of experience in our industry and understands all facets of our company. Becca always has a positive attitude and works hard to make sure our clients have the support they need from DMP each day.

Jenell Swauger – Senior Account Manager

After receiving her degree in Communications from Penn State, Jenell started her career at DMP as our cage supervisor. She now has over twelve years of experience in our industry. Jenell has worked in all areas of our business including caging, audit, data capture, donor relations, training, and acknowledgment processing. Since being promoted to account manager, Jenell has applied her experience to enhance some of our existing product offerings. She is always positive even when facing new project challenges. Jenell’s clients enjoy working with her and appreciate the extreme attention to details. Outside work, Jenell enjoys attending sporting events with her family.

Alexis Ellsworth – Senior Account Manager 

Alexis is one of our newer account managers having started with us in 2016. Prior to joining our team at DMP, she worked as a teacher in middle and high schools and Alexis is currently working toward a master’s degree in College Administration. She has a complete understanding of all areas of our business including caging, audit, data capture, and improving donor relationships. Alexis is very detailed and inquisitive, making sure she can help her clients maximize their potential. Alexis has an undergraduate degree in Education and is presently training a rescue greyhound as a certified therapy animal.

Heidi Bryan – Senior Account Manager

Like many of our managers, Heidi started her career at DMP working in other areas of our business including audit and administration. After excelling in these different roles, she was promoted to her position as an account manager. Heidi has several years of experience in our industry and brings positive energy to our management team each day. Prior to joining our team at DMP, Heidi worked in the childcare industry while obtaining her Administrative Assistant degree.

Valerie Azadi – Senior Account Manager

Valerie is a seasoned employee at DMP and started her career in our data entry department. She worked as a data file operator for seven years before being promoted to her current position as an account manager. Valerie has extensive knowledge in the direct mail industry and is great at implementing new processes in order to maximize efficiency for our clients.