Exceptions Management

Special Attention is the Norm

Not all donations can be processed through standard procedures or high-speed scanners. That’s when DMP’s Donor Relationship Team steps in. Our dedicated team concentrates solely on the “high touch” services, correspondence, and donor exceptions. We understand the importance of exceptions handling and how it affects long-term donor relationships.  Given the unique nature of these types of special processing, our team is experienced in exceptional customer service and and knowledgeable about your specific needs and requirements.

Focused Customer Service

  • Comment mail processing
  • Rejected check or credit card payments
  • Donor comment-related flag
  • Memorials, tributes, designated gifts
  • Handwritten cards (ex: prayers, thank yous)
  • Matching gifts and associated corporate matches
  • “High donor” communication
  • Other special or unique needs